Policies

Order Processing:

Normal order processing time is 2-5 business days for non print-on-demand orders. If your order contains any custom or print-on-demand items (any fabric, faux leather, bow strips, DIY kits, transfers), the processing time before shipping is 4-8 business days as these items are printed in-house and take longer to process. Because our turnaround time can fluctuate with new releases, sales and holidays, we will post the current turnaround time at the top of the website. 

Shipping & Delivery:

We ship orders via USPS and UPS. Average domestic delivery time is anywhere from 2-7 days after your order has been shipped. By providing an email during the checkout process, you will receive an email with the tracking number for your order when it ships. Please note that both USPS and UPS will occasionally experience shipping delays and/or tracking update delays. We ask that you please be patient when experiencing a shipping delay as these are unfortunately out of our control. 
When placing an international order, average delivery times are 3-5 weeks after your order is shipped. Please be aware you may be responsible for customs, import, VAT or excise duties and/or fees. We have no control over what taxes or fees your specific country charges when importing goods from other countries. Please check with your specific country import laws PRIOR to purchasing.

Shipping Protection:

We offer a "Shipping Protection" option during checkout when placing an order from us. This shipping protection option is highly recommended when placing an order. Should you choose to not pay for this added service by removing it from your cart, we unfortunately will not be responsible for any lost or damaged packages. If you do pay for the protection option, we will attempt to resolve it with the shipping carrier first and follow their steps for a resolution. Then, at the discretion of PIP Supply, we will either issue a store credit in the amount of the lost items or re-ship the items. For international shipments, we reserve the right to limit the number of claims to one per customer in a twelve month period.

Refunds & Exchanges:

We do not offer refunds or exchanges. If you have an issue or concern regarding your order, please contact our customer service team at help@pipsupply.com within five business days of the order being delivered and we will respond within one business day. 

Rewards Program (PIP Points):

PIP Points are discount/incentives rewards based upon certain actions taken by our customers. You can earn PIP Points by completing certain actions such as making a purchase or following us on social media. PIP Points can be redeemed for certain discounts listed under the customers PIP Points rewards tab. Please note that all PIP Points are subject to expiration and cancellation at the sole discretion of Pretty in Pink Inc. Rewards cannot be used with any other discount codes. Customers may only obtain one reward account under the Pip Point Program and we cannot combine multio accounts. These points have no cash value and can only be redeemed at the discretion of Pretty in Pink Inc. We reserve the right to make changes to the earning potential for certain actions and redemption levels for all rewards available. By signing up to earn rewards ("PIP Points") you agree to the above mentioned conditions.

*Disclaimer*

By purchasing any of our products, buyer assumes all responsibility for its use, and understands that any and all products should not be used with small children left unattended. Rhinestones and crystals are well secured, but as with any product, adult supervision is recommended as over time they may come loose. If you have any questions regarding the products featured on our website, we recommend that you contact us PRIOR to purchasing.

Pip Supply provides the materials on this site "as is" without warranties of any kind, either express or implied, including, without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. We expressly disclaim any duty to update or revise the materials on this site, although we may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that Pip Supply shall not be liable for any damages of any kind related to your use of this site or its products.

We reserve the rights to change, modify, remove or substitute without notice any information shown on the web site or any other literature owned by Pip Supply from time to time. All of our products can contain small parts such as rhinestones, elastic, tulle, beads, ribbons, etc. which may pose a choking hazard to young children. Tulle, or elastics could cause strangulation if misused or if the child is left unattended. Our product packaging should not be used by children. Adult supervision is recommended when a child is wearing or playing with any product(s) purchased from Pip Supply We deny responsibility for any harm or damage that occur incidental to any product of or related to Pip Supply.